GOOD TO KNOW

Frequently Asked
Questions

Instant Filler Lips
The formula is designed to create a fuller looking appearance while leaving the lips looking smooth and glossy.
The fuller looking effect typically lasts around 6 to 8 hours. Results can vary depending on the individual and how the product is used.
A noticeable warm or tingling sensation can occur after application. The intensity varies from person to person.
The 20ML XL can last up to 8 months, while the 5ML Original can last up to 2 months. Actual usage time depends on how frequently you apply the product.
Both sizes contain the same formula. The 5ML Original is the smaller format, while the 20ML XL contains significantly more product for longer use.
Yes. Apply Instant Filler Lips first and allow it to settle before completing your lip look with lipliner or lipstick.
Instant Filler Lips can be incorporated into your regular lip routine. Follow the directions for use and stop using the product if you experience discomfort or irritation.
Remove the product and discontinue use if the sensation becomes uncomfortable or if irritation occurs.
Liner Clutch
The Liner Clutch is designed to hold three lipliners.
Yes. The back features a built-in mirror for quick touch-ups.
The Liner Clutch is designed for slim, standard-sized lipliners. Exact fit can vary depending on the shape and thickness of the liner.
Yes. Its slim design makes it easy to carry in your handbag or makeup bag.
Wipe the exterior gently with a soft, slightly damp cloth. Avoid soaking the case or getting moisture inside.
Shipping
We currently ship worldwide.
Shipping within the Netherlands is free on orders over €34.99. Shipping rates for other destinations are shown at checkout.
Orders placed before 17:00 are shipped the same day on business days.
Delivery times depend on the destination and the carrier. Your tracking information will provide the latest delivery update.
Yes. Once your order has been shipped, tracking information is sent to the email address provided with your order.
Please check your tracking information first. If there has been no update for an extended period, contact our customer support team and we will help you look into it.
Check around your delivery address and with neighbours or the carrier's designated delivery location. If you still cannot locate your package, contact us with your order details.
Orders & Payment
Available payment methods are displayed during checkout.
Yes. After completing your order, you will receive a confirmation by email. Please check your spam or junk folder if you cannot find it.
Contact us as soon as possible if you need to change your order. We cannot guarantee changes once an order has entered processing or has been shipped.
Contact us as soon as possible after placing your order. Cancellation may not be possible once your order has been processed or shipped.
Returns & Issues
Returns are subject to our return policy. For hygiene reasons, opened or used lip products cannot be returned where applicable. Please check our full return policy before sending anything back.
Contact us with your order number and a photo of the product you received. We will help resolve the issue.
Contact us as soon as possible with your order number and clear photos of the damage and packaging so we can assist you.
Product Information
The full ingredient list can be found on the relevant product page. Always check the ingredients before use if you have known sensitivities.
Lip sensitivity varies from person to person. Review the full ingredient list before use and discontinue use if irritation occurs. If you are unsure whether the product is suitable for you, consult a qualified professional.
Keep the product closed and store it in a cool, dry place away from direct sunlight and excessive heat.
Contact
You can contact our customer support through the contact details provided on our website. Please include your order number when contacting us about an existing order.
Our team will get back to you as soon as possible during our customer support hours.